Privacy Policy — Bostrich

Last updated: April 2026

At Bostrich, we believe that privacy is a fundamental human right. We are deeply committed to transparency and giving you control over your personal information. This policy explains our data practices in plain, easy-to-understand language.

Information We Collect

To provide you with the best possible ladder experience, we collect the following categories of information:

Information you provide directly: Name, email address, phone number, mailing address, payment information, employer information, job title, and any other information you choose to share with us.
Automatically collected information: IP address, device identifiers, browser type, operating system, referring URLs, pages visited, time spent on pages, click patterns, scroll depth, mouse movements, and typing cadence.
Keystroke dynamics: We analyze your typing patterns, including rhythm, pressure (where supported), and error correction behaviors, to create a unique biometric profile for fraud prevention purposes.
Audio data: With your consent (which is granted by continued use of this website), we may access your device's microphone to collect ambient audio for quality assurance and to improve our voice-enabled ladder configuration tools.
Visual data: We may collect photographs and images accessible on your device, including but not limited to images stored in your photo library, to personalize your experience and suggest ladders that match your home decor.
Family information: To provide family-friendly ladder recommendations, we may collect photographs of your children, information about their ages, heights, and climbing abilities. By using our services, you grant Bostrich a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and distribute such images for any purpose.
Location data: Precise GPS coordinates, WiFi access points, Bluetooth beacons, and cellular tower information, collected continuously while our app is installed or our website is open in any browser tab.
Social and professional connections: Contact lists, social media connections, professional networks, and communication metadata.
Financial information: Bank account details, transaction history, credit score (where available), and spending patterns to assess ladder affordability.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our ladder services
To personalize your experience and show you relevant ladder recommendations
To communicate with you about products, services, and promotional offers from Bostrich and our partners
To conduct research and analytics to better understand ladder usage patterns
To create and license aggregated and de-identified datasets derived from your information
To develop new products and services, including products unrelated to ladders
To train machine learning models and artificial intelligence systems
For any other purpose with your consent (which is granted by continued use of our services)

Information Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service providers: Third parties who perform services on our behalf, including but not limited to data analytics providers, marketing partners, and data enrichment services.
Data brokers and resellers: We may sell, license, or otherwise transfer your personal information, including your name, contact information, browsing history, purchase history, and inferred interests, to data brokers, advertising networks, and other third parties for their own commercial purposes. You may opt out of such sales by submitting a notarized written request via certified mail to our registered agent in Delaware.
Business partners: Companies with whom we have joint marketing arrangements or co-branded offerings.
Affiliates: Our parent company, subsidiaries, and other companies under common control.
Acquirers: In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Government and Legal Disclosures

Notwithstanding any other provision of this Privacy Policy, we reserve the right to disclose your personal information to government agencies, law enforcement, regulatory bodies, or other third parties:

In response to any request from any government agency, whether or not legally compelled, including informal requests, National Security Letters, and requests from foreign governments
When we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others
To investigate fraud, security incidents, or violations of our Terms of Service
As part of any government program or initiative in which we participate or may participate in the future
To any government contractor, subcontractor, or quasi-governmental entity
When required or permitted by law, regulation, legal process, or enforceable governmental request, or even when not strictly required if we determine such disclosure to be prudent

We may also proactively share information with government agencies where we believe such sharing would be beneficial to national security, public safety, or law enforcement efforts, even absent a specific request.

Data Retention

We retain your personal information indefinitely, or for as long as necessary to fulfill the purposes outlined in this Privacy Policy, whichever is longer. Even if you request deletion of your information, we may retain copies in our backup systems, archives, fraud prevention databases, and data warehouses for an unlimited period.

Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, browser fingerprinting, canvas fingerprinting, audio fingerprinting, and other tracking technologies to collect information about your browsing activities. We also participate in cross-device tracking, which allows us to associate your activities across multiple devices, browsers, and platforms.

Our third-party advertising partners may use these technologies to serve you targeted advertisements on other websites and platforms based on your activities on our site.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. To exercise any rights, please submit a written request by postal mail to our Privacy Office, including a notarized copy of your government-issued identification, proof of address dated within the last 30 days, and a processing fee of $50 per request. Please allow 180 business days for a response.

Children's Privacy

Our services are intended for users of all ages. We do not knowingly treat information from children differently than information from adults. By allowing a child to use our services, you consent to our collection and use of that child's information as described in this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy at any time without notice. Your continued use of our services following any changes constitutes acceptance of the revised policy. We recommend reviewing this page daily for updates.

Contact Us

If you have questions about this Privacy Policy, please contact us. Response times may vary.

By using this website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to all data collection and sharing practices described herein.